Date of Award

9-2017

Document Type

Project

Degree Name

Master of Public Administration

Department

Public Administration

First Reader/Committee Chair

Collins, Kimberly

Abstract

Due to technological advances, local city governments are relying heavily on websites and the Internet to connect with citizens. This project will discuss the relationship between e-government and civic engagement in San Diego county and its effectiveness. E-government is defined as the delivery of a city government’s information and services to its citizens through its website. Civic engagement involves active participation from the citizens and is defined as the interaction between the city government and its citizens. This project will analyze the 18 city websites of San Diego county to determine the effectiveness of each city’s website in providing e-government and civic engagement services. Each website will be rated and ranked, and a detailed recommendation on how the 5 lowest ranking cities can revise their websites to increase civic engagement will be provided. It will be shown that novel approaches such as online civic engagement, financial transparency, and personalized mobile apps not only enhance civic engagement in several city government websites but also receive positive user feedback and high resident satisfaction ratings.

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