Date of Award

12-2025

Document Type

Project

Degree Name

Master of Science in Computer Science

Department

School of Computer Science and Engineering

First Reader/Committee Chair

Zhang, Yan

Abstract

The real estate industry generates and manages large amounts of data, including tenant information, lease agreements, property maintenance schedules, and financial transactions. Reliance on traditional manual methods often results in inefficiencies, fragmented data, and delays in decision-making. To overcome these challenges, this project presents the design and implementation of a Real Estate Property Management System (REMS) for Future Properties, a company aiming to optimize its operations through digital transformation.

The proposed system is developed on Microsoft Dynamics 365 as the core platform, integrated with the Microsoft Power Platform tools (Power Apps, Power Automate, and Power Pages). This integrated framework provides a centralized solution for data management, workflow automation, and real-time reporting. The REMS consolidates tenant and property information, streamlines lease and financial management, and introduces tenant self-service capabilities to enhance engagement.

The system incorporates five key modules:

  • Tenant and Lease Management – maintaining tenant records, digital lease agreements, and automated lease renewal reminders.
  • Property Management – managing property details, occupancy tracking, and document storage through a user-friendly, mobile-enabled interface.
  • Maintenance Management – enabling tenants to submit requests via a portal, generating work orders, and automating escalation of unresolved issues.
  • Financial Management – tracking rent and payments, issuing overdue reminders, managing expenses, and providing dynamic financial reports.
  • Reporting and Analytics – offering real-time insights into occupancy, revenue, and maintenance performance through customizable dashboards.

By centralizing data and automating critical processes, REMS enhances operational efficiency, reduces manual workloads, and improves organizational transparency. Property managers gain access to accurate, real-time insights for informed decision-making, while tenants benefit from streamlined communication and responsive services via the self-service portal.

The expected outcomes of this project include increased tenant satisfaction, improved financial oversight, and more efficient property operations. Additionally, the integration of automation and analytics ensures scalability and positions Future Properties to remain competitive in a rapidly evolving real estate market. This project represents a significant advancement toward digital transformation by providing a modern, efficient, and data-driven approach to property management.

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