Date of Award

8-2025

Document Type

Thesis

Degree Name

Master of Science in Industrial and Organizational Psychology

Department

Psychology

First Reader/Committee Chair

Agars, Mark

Abstract

Workplace sexual harassment (WSH) is an ongoing issue which has been growing in literature especially when looking at the effects of WSH on employees. Yet, few studies have looked at workplace sexual harassment that occurs from customers towards employees known as customer sexual harassment (CSH). The current study investigates the role of coping strategies as a moderator when responding to CSH and the effects on employees' short- and long-term psychological well-being in terms of anxiety and depression.

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