Date of Award
8-2025
Document Type
Thesis
Degree Name
Master of Science in Industrial and Organizational Psychology
Department
Psychology
First Reader/Committee Chair
Agars, Mark
Abstract
Workplace sexual harassment (WSH) is an ongoing issue which has been growing in literature especially when looking at the effects of WSH on employees. Yet, few studies have looked at workplace sexual harassment that occurs from customers towards employees known as customer sexual harassment (CSH). The current study investigates the role of coping strategies as a moderator when responding to CSH and the effects on employees' short- and long-term psychological well-being in terms of anxiety and depression.
Recommended Citation
Lopez, Paola, "CLOCKING OUT: EXPERIENCES OF CUSTOMER SEXUAL HARASSMENT, COPING, AND PSYCHOLOGICAL WELL-BEING AMONG WAITRESSES" (2025). Electronic Theses, Projects, and Dissertations. 2317.
https://scholarworks.lib.csusb.edu/etd/2317
Included in
Experimental Analysis of Behavior Commons, Industrial and Organizational Psychology Commons, Social Psychology Commons