Date of Award


Document Type


Degree Name

Master of Science in Information Systems and Technology


Information and Decision Sciences

First Reader/Committee Chair

Shayo, Conrad


This study addressed a critical issue in our travel life: flight delays. This study covers all aspects of a flight delay, from its causes and consequences to reduction strategies. The focused research questions were: To determine the outcome of flight delays in the aviation industry, to determine costs associated with flight delays for airlines, airports, and passengers, and to determine strategies for reducing flight delays in the aviation industry for robust findings. The findings for each question were as follows: the primary causes were overscheduling, airport hubbing, late check-ins, technical failure, etc. And the consequences were significant financial loss, the worst customer experience, etc. The financial loss impacted airlines and passengers, around $8.3 billion (about $26 per person in the US) and $16.7 billion (about $51 per person in the US), respectively. The strategies for flight delay reduction in the findings were improvised air traffic flow management, implementing reserve crews for flights, improvised internal business processes in the airlines, etc. The conclusions were flight delays cause inconvenience to passengers and substantial incurring costs to airlines and airports. The literature review highlights various causes of flight delays, their economic impact, and potential strategies for reducing flight delays, including enhancing weather forecasting, improving air traffic control systems, implementing better scheduling practices, and improving aircraft maintenance. Implementing all these airports and passengers has increased revenue and better satisfaction. In areas of further research, it is understood that more investigation is required to assess the viability and effectiveness of these strategies in many contexts and regions of the world.