Presentation Title
Analyzing the Demand and Supply of E-Government Service: A Case of Bilingual Services on California Websites
Presentation Type
Poster & Oral Presentation
College
Jack H. Brown College of Business and Public Administration
Major
Public Administration
Location
Event Center B
Faculty Mentor
Dr. Ya Ni & Dr. Francisca Beer
Start Date
2-27-2013 10:10 AM
End Date
2-27-2013 6:00 PM
Abstract
The current e-services provision is lack of taking the demands of citizens into consideration. The U.S. Census 2011 for the nation shows that the Hispanic population will comprise of 16.7% of the population. The shift is dramatic especially in the State of California, which the Hispanic population will become a minority for 38.1% of total population. In general, the government agencies in California counties and cities have not developed much of bilingual services. By using correlation analysis, this research tests the hypothesis that the current e-services provision for 478 California cities and 58 California counties is more supply-driven than demand –driven. Finding the current e-services not reflecting the needs of California residents, this research also provides insights into the best practices of e-government around the world; one is Singapore (bilingual website); Seoul of South Korea (citizen-oriented website). Our findings will contribute to providing practical lessons for public practitioners to improve e-service delivery.
Analyzing the Demand and Supply of E-Government Service: A Case of Bilingual Services on California Websites
Event Center B
The current e-services provision is lack of taking the demands of citizens into consideration. The U.S. Census 2011 for the nation shows that the Hispanic population will comprise of 16.7% of the population. The shift is dramatic especially in the State of California, which the Hispanic population will become a minority for 38.1% of total population. In general, the government agencies in California counties and cities have not developed much of bilingual services. By using correlation analysis, this research tests the hypothesis that the current e-services provision for 478 California cities and 58 California counties is more supply-driven than demand –driven. Finding the current e-services not reflecting the needs of California residents, this research also provides insights into the best practices of e-government around the world; one is Singapore (bilingual website); Seoul of South Korea (citizen-oriented website). Our findings will contribute to providing practical lessons for public practitioners to improve e-service delivery.
