Date of Award
2001
Document Type
Thesis
Degree Name
Master of Business Administration
Department
College of Business and Public Administration
Abstract
This project describes in detail the process of constructing a customer service index. It covers past survey methods, makes suggestions for improving Arrowhead Credit Union's current customer service surveys, creates an index for measurement of survey results, and concludes with the effects these changes will have on the Credit Union.
Recommended Citation
Bookman, Alexis Dionne, "Comparison of customer service surveys used by Arrowhead Credit Union and recommendation for change" (2001). Theses Digitization Project. 4543.
https://scholarworks.lib.csusb.edu/etd-project/4543
