Date of Award

2005

Document Type

Project

Degree Name

Master of Arts in Education

Department

Education

First Advisor

Newberry, Brian

Second Advisor

Baek, Eun-ok

Abstract

This study compared student satisfaction and academic performance in online and face-to-face classes. 105 ITT Technical Institute students who were simultaneously enrolled in one online course and two on-campus courses were surveyed and interviewed. Factors examined included student to instructor communication, student to student interaction, content selection for online courses and course management for online courses. Sixty-four percent of the students did not pass their online courses and expressed dissatisfaction with the learning process. Course components and processes that could be improved were identified.

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