A group support system (GSS) is a computer-based system that enables people in different places to discuss and make decisions on connected computers. Expanding GSS capabilities from the knowledge management perspective is believed to significantly improve the performance and satisfaction of group meetings. This study develops the organizational knowledge management process, proposed by Alavi and Leidner (2001), to expand the capabilities of a GSS. Additionally, a prototype system has been implemented. Finally, an experiment is conducted to evaluate the system and demonstrate its applicability and usability. Experimental results indicate that users perceive a web-based GSS with knowledge management capabilities to be more helpful and more satisfying than a conventional GSS. They also perceived that using a web-based GSS with knowledge management capabilities can improve the decision quality.
Hung, Shin-Yuan; Tang, King-Zoo; and Shu, Tsan-Chuan
"Expanding Group Support System Capabilities from the Knowledge Management Perspective,"
Journal of International Technology and Information Management: Vol. 17
, Article 3.
Available at: http://scholarworks.lib.csusb.edu/jitim/vol17/iss1/3