Journal of International Technology and Information Management

Document Type



Today’s ever changing business environment requires managers to interact globally with people across functional areas with conflicting points of view. A preliminary literature review suggests that a generic tool to understand and resolve conflicts is desirable. This paper demonstrates how a theory of constraints-based logical tool, an evaporating cloud, can enable IT managers to better understand conflicts underlying most problems. Using a commonly encountered conflict as an example, we show how this tool verbalizes a problem through the logic of cause and effect, surfaces the assumptions causing the conflicting actions and decisions, and presents injections – potential solutions – that can cause the conflict to evaporate (i.e., disappear or be resolved). Using a real-world IT project management case study, we also explain the usefulness and versatility of this intuitive tool via a web app for novice users. We conclude this paper acknowledging its limitations and providing some future research directions.