Journal of International Technology and Information Management

Document Type



Cloud computing, as a disruptive innovation, has the potential to adversely affect companies. The effects can be particularly extreme for small and medium sized enterprises (SMEs). Subsequently, considerations of organisational resilience should be made when integrating with disruptive innovations like cloud computing. This paper reports of a longitudinal study investigating how a set of SME high-value software vendors are migrating their software products to the cloud. Adaptive socio-technical systems (ASTSs) concepts are used to provide a framework for understanding the adoption process. This study draws out a set of macro and micro themes relating to key phases of strategy development, the migration process and the impact on customer perceptions. From the findings, more systemic and holistic approaches are identified to address key tensions through the adoption life cycle while considering organisational resilience.