Journal of International Technology and Information Management

Document Type



This paper reports on the first phase of a 2-phase confirmation-disconfirmation study in which we conduct a pre-implementation survey of employees at a mid-sized university who are about to have their desktop computers replaced with cloud based systems. Specifically, we are interested in their pre-adoption attitudes toward the system and use intentions. We test a model that predicts pre-adoption attitudes based on individual characteristics including compter self efficacy and perceptions of the IT department that will be implementing the cloud system (perceptions of trust and service quality). We find that perceptions of the IT department influence pre-adoption perceptions of control over the system, which influences perceived usefulness and pre-adoption use intentions. Findings are highlighted in terms of implications for research and practice, in particular, we stress the importance of the ability of IT departments to manage user’s perceptions of trust and service quality to the success of IT initiatives.