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Journal of International Technology and Information Management

Document Type

Article

Abstract

Business Process Management Systems (BPMSs) are increasingly implemented in and across organizations. However, the current combination of functionality, concepts and characteristics in BPMSs is very much based on an industrial-based view of the economy while western economies are rapidly moving towards an information and service economy in which the ratio of knowledge workers is rising dramatically. Compared to the ‘old’ type of worker the knowledge worker is typically highly educated, used to collaborating with other knowledge workers and less likely to be sensitive to a controlling style of management in the execution of his or her work. While many organizations are initiating business process improvement projects to improve their processes, this is done with BPM-systems that are based on an old paradigm and therefore unable to support dynamic and collaborative processes. In this paper we propose a new architecture for BPM-systems that include functionality to support knowledge workers in their dynamic and collaborative activities and processes.

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