Journal of International Technology and Information Management

Document Type



Since previous research in the information technology (IT) field focused on successes and failures of IT outsourcing (ITO) by organizations, this paper investigates the critical success factors (CSF) for IT outsourcing in the existing global environment. It is intended to provide assistance for the consideration of business professionals and IT managers when they make, examine or evaluate ITO decisions. Fifty four IT outsourcing CSFs were identified through an extensive literature review research. Some of the factors were utilized more frequently than others, while some CSFs have been given more importance than other by IT researchers. A 2-part theoretical framework (conceptual and pragmatic) was developed to aid the process of ITO decision making by IT managers in the global environment. The theoretical framework was developed based on existing research focusing on information technology, information systems, ERP, and IT outsourcing research.