Journal of International Information Management

Article Title

An emperical study of the strategic planning of information centers in Taiwan


There is little doubt that the information center (IC) as a typical organization unit is here to stay among large corporations in Taiwan. However, the challenges and opportunities created by the strategic potential of the IC has been ignored. This paper addresses the topic by presenting a survey of the emerging issues of managing information centers from the perspective of IC management. The roles of strategic planning for the IC include: the service and usage, content, and implementation. Specifically, several aspects of strategic issues related to the companywide plan, corporate resources, and human-computer interaction are also discussed, including the practices, services in various industries. Potential obstacles in their efforts to better implement end-user computing environments are also explored.

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