This work conducted a comprehensive study of Business-to-Consumer Electronic Commerce (B2C e-Commerce) applications in Taiwanese hospitals. To further assess the impacts of B2C e-Commerce on hospital productivity, this study also employed three quantitative methods to analyze historical data. The results confirm those of broader research into applications of B2C e-Commerce to hospitals. Additionally, the results of the quantitative analysis demonstrate that B2C e-Commerce significantly impacts the hospital productivity.
Hung, Shin-Yuan; Hung, Hsin-Min; and Hung, Mu-Yin
"Impacts of B2C e-Commerce on Hospital Productivity: An Empirical Study,"
Journal of International Information Management: Vol. 14
, Article 6.
Available at: https://scholarworks.lib.csusb.edu/jiim/vol14/iss1/6