Journal of International Information Management


The Internet has changed significantly business operation across national borders. However, existing literature about its impacts on export channels remains limited. This inductive study explored the Internet's impacts on the relations between 13 Chinese manufacturers and their export intermediaries in Canada. Findings from this study suggest that export intermediaries that provide financing and credit, intensive after-sales services, and important distribution infrastructure survive the Internet while those that offer traditional market-sensing and customer-linking services can hardly survive the Internet.