Journal of International Information Management


Simulation methodology is considered an effective decision making tool in the process of patient scheduling in healthcare centers. In spite of the large number of simulation software packages that are commercially available, operation researches still are facing difficulties to implement simulation models in healthcare centers. In many cases, healthcare schedulers must spend extra efforts trying to mold scheduling requirements to conform to the features of the package. In this paper, we offer a systematic approach that can be used by practitioners to successfully adopt the available software simulation packages, develop simulation models, and transform their findings into practical scheduling rules. A radiology center in a Midwestern Hospital is used to illustrate the proposed methodology.