Date of Award
Master of Social Work
School of Social Work
The purpose of this project was to develop a customer service survey to be used by child welfare agencies to improve both ongoing social work practice and training of new social workers. Two organizations in Southern California under contract with Children and Family Services (CFS) to serve former foster youth were contacted to recruit volunteers for the focus groups. Two focus groups of former foster youth were convened to discuss their experiences in foster care. The purpose of the survey is to elicit from child clients specific feelings and thoughts about the services they receive from the agency with emphasis on the interactions they have with social workers. This survey's target population is foster children between the ages of 12 and 18, 18 being the age that dependent children generally transition out of care.
Berenson, Adam, "Foster children customer service survey" (2012). Theses Digitization Project. 4025.