Date of Award


Document Type


Degree Name

Master of Social Work


School of Social Work

First Advisor

Liles, Ray

Second Advisor

Layseca, Gabriela

Third Advisor

Chang, Janet C.


The purpose of this study is to advance knowledge in the area of case management services by investigating "what characteristics are most frequent in clients who complete the case management program and in clients who did not complete the case management provided through the Montclair Community Collaborative (MCC)." This research addresses case management services and centers on obtaining client data pertaining to case management services, focusing on the family's outcome. The general research methodology consisted of a qualitative review (content analysis) of an existing data set (case records). This study examined a random sample of 130 MCC case management studies.

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