Date of Award


Document Type


Degree Name

Master of Science in Computer Science


School of Computer Science and Engineering


The goal of this project was to implement the Helpdesk Support Alert System in the Data Center Services (DCS) of California State University, San Bernardino's (CSUSB's) Information Resource and Technology Division (IRT). DCS is responsible for ensuring uninterrupted operation of all CSUSB administrative computing systems. These responsibilities include user support, system maintenance, and system security. The DCS helpdesk cannot be staffed 24 hours a day; this application is designed to alert DCS technicians of emergencies when they are away from the helpdesk. The Helpdesk Support Alert System sends out an automated emergency alert in the form of a short text message to technicians' mobile phones. Technicians respond back to their main office by using the Wireless Application Protocol (WAP) capability of their mobile phones.