Date of Award
Master of Business Administration
College of Business and Public Administration
Based on research into the area of financial service delivery it has become obvious that convenience and simplicity are the keys to success in the future as far as delivering financial services to consumers. This thesis discusses how this convenience and simplicity will be accomplished. It also covers the changes that need to be made and the financial impact on the institutions.
Benjamin, Anne Louise, "Service delivery network strategy for Arrowhead Credit Union" (2003). Theses Digitization Project. 2170.