Communications of the IIMA


Recently, SBC Communications (SBC) initiated a project to improve the software development processes of its Information Technology (IT) group. The project was named EXPRESS (Excellence in Process for Enterprise Software Solutions), and the goal was to transform the IT function to a Capability Maturity Model (CMM) Level 3 operation. SBC's management hopes that achieving CMM level 3 will result in improved delivery of IT services and products through greater efficiency by having a standardized means to initiate and perform IT work. This paper provides a case study that describes the EXPRESS project. This will include comparing SBC's former project management strategy with the goals of the new CMM strategy and how CMM Level 3 and EXPRESS are being implemented at SBC. Several lessons learned that resulted from the rollout of the EXPRESS project are discussed as well.