Exploring Consumer Mobile Payment Adoption: A Multi-Country Study

Authors

Yu-Chun Pan, New College of the Humanities, Northeastern UniversityFollow
Aimee Jacobs, California State University, FresnoFollow
Chekfoung Tan, University College LondonFollow
Jasmine Tehraini, University of BedfordshireFollow

Abstract

The increasing popularity of mobile technologies is reshaping human activities including financial transactions. This research focuses on the use and acceptance of NFC-enabled proximity mobile payment (m-payment). This research builds on previous research highlighting the various factors influencing the use and acceptance of m-payment through the Technology Acceptance Model (TAM) and Diffusion of Innovation of (DoI). The results indicate a statistically significant relationship between compatibility, personal innovativeness, and behavioural intention to use m-payment. The findings of this study confirm the influence of external factors, i.e., compatibility and personal innovativeness, determines the end-users’ perceived usefulness and perceived ease of use of m-payment which subsequently determines their attitude towards using m-payment and the intention to use m-payment.

Recommended Citation

Pan, Yu-Chun; Jacobs, Aimee; Tan, Chekfoung; and Tehraini, Jasmine (2022) "Exploring Consumer Mobile Payment Adoption: A Multi-Country Study," Communications of the IIMA: Vol. 20: Iss. 1, Article 3.
DOI: https://doi.org/10.58729/1941-6687.1432
Available at: https://scholarworks.lib.csusb.edu/ciima/vol20/iss1/3