The use of IT within healthcare is increasing, but at a slow rate. In complex projects like the implementation of a telemedicine application within the context of physiotherapy processes where both practitioners and patients use the application, it is still unclear what factors should be taken into consideration for a successful adoption. Therefore, the research question for this study is: ‘what are the critical success factors for adopting a telemedicine application for primary physiotherapists and their patients within the Netherlands?’ A literature study is performed followed by a thematic analysis to determine the factors that are relevant for adoption of a telemedicine application. To validate these factors, two validation sessions with four experts on innovative business models for e-health applications were organised. Furthermore, child physiotherapists and parents of children under the age of five have ranked the success factors via a survey to establish which factors are critical. The results show that factors considering Security, Cross Platform and User Friendliness are the critical success factors for adopting a telemedicine application by Dutch primary physiotherapists and their clients.
Maris, Arjen; Yousfi, Anas; Ramshorst, Stefan v.; and Ravesteyn, Pascal
"Critical Success Factors for Adopting Telemedicine Applications,"
Communications of the IIMA: Vol. 15
, Article 2.
Available at: https://scholarworks.lib.csusb.edu/ciima/vol15/iss4/2