Article Title

Is there Dependence Between Process Maturity and Process Performance?

Authors

Pascal Ravesteyn, HU University of Applied Science
Martijn Zoet, HU University of Applied Science
Joose Spekschoor, Capgemini
Roeland Loggen, Capgemini

Abstract

During recent years the world has seen rapid changes such as globalization, the Internet, and the rise of new economies. To survive these changes organizations need to be in control of their processes, and be able to continuously improve the process performance. Therefore many organizations are increasingly adopting Business Process Management (BPM). However, it is not clear if the implementation of BPM(S) is really adding value to an organization. Consequently, in this paper, we try to answer the following research question: ‘Does adoption of Business Process Management lead to a higher process performance?’ Based on quantitative research we show that there is dependence between the performance of processes within an organization and the BPM maturity of that organization. As a result we conclude that improvement in process performance can be attained by increasing the BPM maturity of an organization.

Recommended Citation

Ravesteyn, Pascal; Zoet, Martijn; Spekschoor, Joose; and Loggen, Roeland (2012) "Is there Dependence Between Process Maturity and Process Performance?," Communications of the IIMA: Vol. 12: Iss. 2, Article 5.
DOI: https://doi.org/10.58729/1941-6687.1188
Available at: https://scholarworks.lib.csusb.edu/ciima/vol12/iss2/5