Communications of the IIMA


Within the software development discipline, teams are created and disintegrated at an extremely rapid pace. IT organizations are therefore looking at ways to create an environment of greater performance in a shorter period of time. This paper integrates organizational trust (Mayer, Davis, & Schoorman, 1995) into the research on organizational citizenship behavior (OCB) to help more clearly understand the relationships that are performance impacting. This integration called the “theory of trusted performance” should be able to be leveraged to deliver greater performance within an organization. This paper ends with a brief discussion of practical ways organizational leaders can leverage this model for software development and suggests ways to test this model.