Communications of the IIMA


eGovernment is one of the most important ICT projects in providing opportunities for citizens to engage with their communities and engage with government. Many nations have introduced eGovernment projects, which have been implemented with mixed success. This paper reports on a study concerning the impact of citizens’ trust on using eGovernment services in developing nations. In this context, trust in the technology and eGovernment are identified as essential factors to citizen uptake. The findings of the research show that Internet security and credibility of eGovernment services are significant factors that contribute to citizens’ trust towards eGovernment projects, and in consequence their use of them.