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Journal of International Technology and Information Management

Document Type

Article

Abstract

This paper describes the approach and lessons learned from a co-creation process with Dutch development NGOs to create a practical and easy-to-use assessment tool for practitioners to assess the organisation's maturity level of digital transformation. For this study, we applied a design science research methodology, specifically a six-step co-creation approach suitable for developing maturity models. The digital maturity assessment tool (quick scan) created is a domain- specific digital transformation maturity tool for development NGOs rather than a generally applicable tool. This artefact was evaluated using an eight-point Requirements framework for the development of digital maturity assessment tools. By developing a quick scan tool based on an existing practitioners’ digital maturity assessment tool (Digital Principles), we have taken a reverse direction, going from a comparative to a prescriptive model. With this study, we contribute to the knowledge of digital transformation in the organisational context of development NGOs and the practical requirements for developing a domain-specific quick scan for digital transformation maturity (DTM) assessment that is also relevant for the ICT4D field. In contrast to some DTM practitioners’ tools and the literature, an absolute measure of organisational digital transformation maturity is not necessarily achievable or desirable for practical purposes. Furthermore, we argue that developmental paradigms may steer pathways in the organisational digital transformation maturity of development NGOs and should be included in an assessment. We conclude our paper with lessons learned that can be useful for developing a digital transformation maturity assessment tool.

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