Journal of International Technology and Information Management

Document Type



Adoption of e-government services varies across the different categories of services: government to citizen services, utility services, commercial services, informational services, social benefit services and mobile based services. Faced with constraint of resources, policy makers devising strategies for better adoption of these services face the challenge of prioritizing among these categories of services. This paper attempts to address this challenge by showing the applicability of Granger causality analysis in studying the causation analysis between the categories of e-government services. We prove the applicability of Granger causality analysis in understanding the independence between e-government service categories by analyzing real transactions data of six categories of e-government services in India. Our analysis shows that the growth of inquiry services in positively impacting the growth of government to citizen transactions is statistically significant. Besides this, both utility services and mobile based services show significant bi-directional Granger causality with government to citizen services. We also discuss policy implications of our analysis.