Even though there is a growing body of literature that focuses on improving the success rate of enterprise resource planning (ERP) projects, there is a lack of research aimed at understanding end- users perceptions of ERP systems. Given that employee expectations and attitudes play an important role in the success of ERP projects, the purpose of this study is to gain a deeper understanding of end-user perceptions of ERP systems. In order to achieve this objective, we provide empirical evidence from two companies that have recently implemented ERP systems. We also offer strategies that could be utilized by managers, project leaders, and vendor companies to enhance user satisfaction with ERP systems.
Akbulut, Asli Yagmur and Motwani, Jaideep
"The Road to ERP Success: Understanding End-User Perceptions,"
Journal of International Technology and Information Management: Vol. 14
, Article 2.
Available at: http://scholarworks.lib.csusb.edu/jitim/vol14/iss4/2