Document Type

Lesson/Unit Plans and Activities

Publication Date

Winter 2-27-2020




This is a two-day assignment which encourages students to consider a situation at work where employees are not following proper telephone answering etiquette. The situation could cause the business to lose customers. Therefore, students are instructed to research proper phone etiquette, then prepare an agenda to address the issues and provide guidelines on the correct way to answer phones.

On day two, students will hold a meeting discussing the points on their agenda, take notes, then write the minutes of the meeting.

The assignment walks them through the full process of problem solving, communicating with employees, and producing proper business documents.

Contained is a class schedule of all assignments planned for the fall 2020 semester which includes this assignment.