In the first part, this paper presents a review of current literatures on key critical success factors (KCSFs) and their inevitable relative links with ERP benefits, project (strategic) goals and objectives in ERP implementation; this literature review searches for the available KCSFs in two sectors: manufacturing and service industry. The second part of paper looks into the available literature on differences in manufacturing and service industry. From these differences we deduct that there are differences in ERP implementation between manufacturing and services.
Salimi, Farshad; Dankbaar, Ben; and Davidrajuh, Reggie
"A Comprehensive Study on the Differences in ERP Implementation between Manufacturing and Service Industry,"
Journal of International Technology and Information Management: Vol. 15
, Article 2.
Available at: https://scholarworks.lib.csusb.edu/jitim/vol15/iss3/2