Journal of International Information Management


In an empirical investigation affirms of all sizes within the manufacturing, service, and retail industries, the applications of information technology (IT) with respect to key external and internal strategic areas were examined. It was found that the effectiveness of IT in accomplishing strategic objectives varied among manufacturing, retail, small and medium-size companies, but not between service-oriented and large companies. Furthermore, the level of success in using IT applications, measured in terms of whether it has achieved organizational objectives, was not significantly different among industry sectors nor among organizations of different sizes.