Journal of International Information Management


The purpose of this study was to assess the impact of Computer Conferencing (CC) training and use on end users' computer anxiety level and general attitudes toward computers. The study was conducted for a four-month semester. Forty students from two sections of introductory level Management Information Systems course participated in the study. Participants took the Computer Anxiety Rating Scale (CARS) at the beginning and at the end of the semester. Reactions to a Computer Conferencing survey was given at the end of the semester. Participants in each of the two sections were randomly assigned to small groups to do cases and problemsolving exercises using a closed computer conference. The results revealed that training and use of Computer Conferencing improved the anxiety level among participants who reacted positively to the medium.