Many online service businesses are beginning to charge fees for services that they used to provide for free. It is unclear whether consumers are ready to embrace this practice. This study explores consumer attitudes toward fee-based online services. The results of the study indicate that consumers' willingness to pay for online services is likely to be influenced by their perceived value of convenience these services provide, and by the extent to which they utilize these services. While consumers appear more willing to pay for services that are qualitatively better than free services, there is also indication that the belief remains strong among many that online services that were free in the past should remain free.
Ye, L. Richard; Zhang, Yue Jeff; Nguyen, Dat-Dao; and Chiu, James
"FEE-BASED ONLINE SERVICES: EXPLORING CONSUMERS' WILLINGNESS TO PAY,"
Journal of International Information Management: Vol. 13
, Article 6.
Available at: https://scholarworks.lib.csusb.edu/jiim/vol13/iss2/6