Journal of International Information Management


This study examines the moderating effect of user characteristics on the relationship between user involvement and perceived usefulness of ISs. Thirty-two organi2:ations with 127 users have participated in this study. Results indicate that among user characteristics, feelings about the existence of procedures to handle conflicts between users and the IS staff, years with the company, and years of IS experience produce moderating effects in the planning and design stage, or in the implementation stage of IS development.