Date of Award
Master of Public Administration
College of Business and Public Administration
This research will test the hypothesis that the current e-services provision for 478 California cities and 58 California counties is more supply-driven than demand-driven. Constrained by available resources, local governments are not developing the e-services that meet the demands of their non-English speaking constituencies.
Ho, Shan-Ju, "Analyzing the demand and supply of e-government service: A case of bilingual service by California cities and counties" (2013). Theses Digitization Project. 3964.