Communications of the IIMA


Open Source Software (OSS) is an increasingly hot topic in the business domain. The adoption of OSS in organizations has experienced an increasing uptake in the last decade. One of the key benefits mentioned is the unlimited access to the source code, which enables large communities to continuously improve a software application and prevents vendor lock-in. How attractive these benefits may be, the market for OSS however remains limited. This paper reports a study, undertaken in the Netherlands, amongst 206 Open Source Software Service providers (with a 34% response rate) to determine whether service providers wanted to cooperate in an Association that will set quality levels and guarantees to its members and their customers.