Communications of the IIMA


Researchers have recognized the importance of semantic expressiveness in understanding and solving complex problems and have identified a need to incorporate reasoning about uncertainty into decision tools that assist business managers. This study extends current approaches and develops new tools to allow artificial mobile assistants to manage rule-driven consultations by capturing and recommending problem solutions through natural language interfaces. A prototype assistant is described to support fuzzy knowledge representations and fuzzy rule-based consultations. The prototype’s application is implemented in a Windows 8 mobile device and applied in a case study of business outsourcing decisions.