Communications of the IIMA


The healthcare industry is following the lead of other industries and finding value in enterprise data warehousing (EDW) and business intelligence (BI) tools. Healthcare organizations are leveraging these tools to provide a plethora of benefits realized through enhanced business operations and performance. The EDW combines data from multiple source systems across an enterprise, and BI tools extract the data in meaningful ways to enable managers to make the best informed decisions. As with all management information systems, there are technical issues to be considered that impact the design, build, implementation, and support of the system. These benefits and challenges are explored, as well as special considerations necessary for the healthcare industry compared to other industries utilizing data warehousing and business intelligence. This paper investigates these critical issues and provides suggestions to harness the implementation of EDW and BI in the healthcare industry.