Communications of the IIMA


In recent years, a new high-end industry has emerged from the offshoring phenomenon. Legal process offshoring is a niche market that has raised the bar for the business process offshoring industry. Driven by client demand, legal firms and corporate law divisions seeking cost saving solutions have turned to offshore entities for legal research, document drafting, paralegal services, and other administrative legal tasks. In theory, when populations of like organizations embark on a similar path, learning takes place and knowledge is gained on how best to undertake the endeavor. As more and more legal offices change routines and the way services are delivered to the client, the process of offshoring legal work should become more streamlined across industry outsourcers. The goal of this paper is to establish a framework and determine if population-level learning has taken place in legal process offshoring.