Journal of International Technology and Information Management

Document Type



Cloud computing, in general, is having an impact on organizations today. Cloud-based email, in particular, is being adopted by educational institutions around the world on a large scale. This paper reports on the state of cloud-based email adoption at higher education institutions in South Africa; it does this by describing the findings of a survey of IT managers at sixteen of these institutions. It will show that South Africa follows the global trend of a large uptake of cloud- based email for higher education institutions. The fact that although organizations are satisfied with the service they receive from cloud-based email service providers, they have several noteworthy concerns regarding the adoption of this service. The fact that IT managers at such South African higher education institutions feel that they would benefit from the guidelines for the compliant adoption of cloud-based email is also highlighted.