Conflict is a pervasive phenomenon that permeates information systems development and implementation. The literature has indicated that conflicts, due to their association with negative emotion, will negatively influence IS project development, even after controlling for the effects of conflict management and resolution; however, the negative emotional characteristic of conflict alone has a limited explanatory power of IS project success. The purpose of this study is to provide additional insight, by including requirement uncertainty as the mediator variable, of the impacts of conflicts on project performance. Surveys were sent to Taiwan’s top 1600 companies and the results support the hypotheses. The management implications are discussed.
Chen, Houn-Gee; Jiang, James J.; Chen, Jun-Cheng; and Shim, J T.
"The Impacts of Conflicts on Requirements Uncertainty and Project Performance,"
Journal of International Technology and Information Management: Vol. 13
, Article 2.
Available at: http://scholarworks.lib.csusb.edu/jitim/vol13/iss3/2