This article examines the effects of computer self-efficacy and outcome expectancy on the end-user's sense of felt stress as mediated by job control. A nationwide survey of information technology end-users provided the sample. The results show that computer self-efficacy directly impacts personal and job related outcome expectancies and that computer self-efficacy and job related outcome expectancies directly affect job control. Job control is shown to mediate the impacts of computer self-efficacy and job related expectancies on stress. The results are discussed and implications for information technology managers are presented.
Henry, John W. and Stone, Robert W.
"The effects of computer self-efficacy and outcome expectancy on end-user job control and stress,"
Journal of International Information Management: Vol. 8
, Article 2.
Available at: http://scholarworks.lib.csusb.edu/jiim/vol8/iss1/2