This paper utilizes QFD concepts as a structured approach in integrating the customer's voice in the development of software and hardware products. QFD's emphasis is a team approach to problem solving by various functional areas of a company to develop information technology tools by improving communication, product development, and measurements of end products.
"Quality function deployment in management information systems,"
Journal of International Information Management: Vol. 7
, Article 8.
Available at: http://scholarworks.lib.csusb.edu/jiim/vol7/iss2/8