Using Group Decision Support Systems (GDSS) to enhance group work has been emphasized in several GDSS studies. Despite the volume of accumulated research, little attention has been paid to investigating the member training effects on group performance. Member training includes group task management techniques, such as constructive attitudes toward group task and decision-making by consensus. This empirical study evaluated the effects of using a GDSS and member training on group performance. The experiment found that groups with member training had better decision quality and GDSS groups demonstrated better decision quality.
Chen, Edward T.; Sicrar, Sumit; and Hwang, Hsin-Ginn
"Use of GDSS and training of group members to improve decision-making: An empirical study,"
Journal of International Information Management: Vol. 7
, Article 2.
Available at: http://scholarworks.lib.csusb.edu/jiim/vol7/iss1/2