Expert Systems, in the last decade, have become the target of tremendous positive interest as well as consternation by the information systems professionals and end-users. This study surveyed twenty organizations to examine empirically the level of expert systems user satisfaction and success of these systems as perceived by the respondents of the survey.
"An empirical evidence of determinant attributes on expert systems success,"
Journal of International Information Management: Vol. 5
, Article 1.
Available at: http://scholarworks.lib.csusb.edu/jiim/vol5/iss1/1