The use of E-Mail expedites the rapid transfer of facts, data and reports, making the Information Super Highway an efficient communicative process. However, E-Mail is not historically well suited for personal, quality, one-on-one communication. The purpose of this article is to discuss devices, techniques and strategies to enhance the personal nature of E-Mail transfers.
McInturff, Patrick and McInturff, Pat
"EMOTICONS: Breaking down e-mail facilitated communication,"
Journal of International Information Management: Vol. 4
, Article 7.
Available at: http://scholarworks.lib.csusb.edu/jiim/vol4/iss1/7