Knowledge Management (KM) has become a key business strategy. KM involves the systematic mapping, harvesting, storing, sharing, maintaining, and refreshing knowledge from many sources. An Electronic Performance Support System (EPSS) can perform an essential role of encapsulating and delivering knowledge at the time needed. Expanding globalization and reliance on distributed knowledge means that the EPSS delivered via networks should have a high priority. We present an argument to show the linkage between components of a KM system and EPSS. The approach involves the creation of software that is designed to assist decisionmakers and performers while they accomplish organizational processes.
McManus, Denise Johnson and Snyder, Charles A.
"Knowledge Management: The Role of EPSS,"
Journal of International Information Management: Vol. 12
, Article 2.
Available at: http://scholarworks.lib.csusb.edu/jiim/vol12/iss2/2