Journal of International Information Management


Researchers and practitioners argue that an inadequate software development process is one critical factor accounting for high project failure rates. a result, the Capability Maturity Model (CMM) was introduced by the Software Engineering Institute as a guideline for advancing project maturity and improving the odds of project success. To investigate the effectiveness of applying the principles of the CMM, a survey was conducted of 196 Information System managers in Taiwan. The results indicate that a more mature software development process reduces the extent of certain risks experienced during the project development and enables better project performance. Managerial implications regarding the CMM are described.